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Forum: General Discussion

Topic: Rane System One; Pre-support thread - Page: 4
Is there a sign sheet for RS1 beta testers ? I’m interested.
 
kradcliffe wrote :
Do we need a Denon ASIO driver and control panel install?

Yes. Rane hasnt yet uploaded to their website, so sent link via the beta-test email
 
 
 
Are you part of the beta test group? They probably changed it to be for the test group only.
 
unfortunately not. :( After I ordered mine and went to join the test it just was closed for new testers..

But any updates yet?
 
 
@Kradcliffe.. Thanks. Future looks bright. :-)
 
That's my System One collected today to go back to the supplier for a refund. It's been an interesting 3 months and the hardware is great, however I found a few bugs in standalone operation.

I of course raised tickets however dealing with InMusic support is frustrating to say the least. One of the main issues with the prep list had been reported on previous controllers but was still present. They took several days to respond between messages and gave no assurance any of the issues would be resolved in Engine OS 5 (which isn't out yet) or in fact they would be solved at all. Just excuse after excuse and we're a small team dealing with multiple products etc.

Apart from that, there are obvious errors in the gridding that were reported 18 months ago, acknowledged and still not corrected.

I know the VDJ development team are far more personal and responsive being a small company, however InMusic are clearly at the other end of the scale and it's not a great customer experience at all.