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Forum: VirtualDJ Technical Support

Topic: XDJ-AZ issue - Page: 1
I have installed the early access build that supports the XDJ-AZ. I noticed an issue that at launch sometimes on one side the pitch vader and jog wheel are unresponsive. The only way to resolve it is to close VDJ and open it again. Happens various time and it will also not respond to vinyl mode. Either left or right jogs it is always one of them have not had it with both at the same time.
 
发表时间 Thu 06 Mar 25 @ 2:52 pm
Just for the sake of it, open settings, go on licenses tab and check the number on the bottom of the window.
Does it end in .2134 ?
 
PhantomDeejay wrote :
Just for the sake of it, open settings, go on licenses tab and check the number on the bottom of the window.
Does it end in .2134 ?


yes it does end with 2134
 
Since we cannot replicate, are there any specific steps you can follow to make this happen ?
Can you find a pattern or something ?
Are you using all 4 decks, or just 2 ?
Do you switch between stand alone and PC control operation ?
Finally, is the device running the latest firmware ?
 
PhantomDeejay wrote :
Since we cannot replicate, are there any specific steps you can follow to make this happen ?
Can you find a pattern or something ?
Are you using all 4 decks, or just 2 ?
Do you switch between stand alone and PC control operation ?
Finally, is the device running the latest firmware ?


I can replicate it as it happens frequently.
Vimeo link: https://vimeo.com/1063542303/eaa608f6e2

Device on the latest firmware. If I close and restart VDJ several times eventually it will resolve.

Using 2 decks, outside channels on the mixer to control stems. They work fine.
If you need more videos or tests let me know
 
Just a quick question:
Do you have any scripts running when VirtualDJ starts ?

There are only 2 reasons for the behavior I see.
And one of them is to mess "manually" (not from the controller itself) with the left and right deck assignments..

So, when you connect your XDJ-AZ, is deck 1 assigned as left and deck 2 as right deck ?

You can also make the following test:
When the problem occurs, open mappers tab in settings, and click "Edit mapping button"
Then move the JOG and/or the PITCH slider and watch if you get any entries on the top right side of the window..

Finally, you can try to switch (from the controller) between decks 1/3 and 2/4 and see if that fixes the issue for you.

If it does, we may be able to provide a solution.
 
PhantomDeejay wrote :
Just a quick question:
Do you have any scripts running when VirtualDJ starts ?

There are only 2 reasons for the behavior I see.
And one of them is to mess "manually" (not from the controller itself) with the left and right deck assignments..

So, when you connect your XDJ-AZ, is deck 1 assigned as left and deck 2 as right deck ?

You can also make the following test:
When the problem occurs, open mappers tab in settings, and click "Edit mapping button"
Then move the JOG and/or the PITCH slider and watch if you get any entries on the top right side of the window..

Finally, you can try to switch (from the controller) between decks 1/3 and 2/4 and see if that fixes the issue for you.

If it does, we may be able to provide a solution.


No Scripts running
Default deck assignment 1 left and 2 right, channels 3 and 4 to control the stems (also default).

When it is NOT working I don't get entries in the mapping.

Without changing anything just closing and reopening VDJ it does work and I do get entries in the mapping.

I have not tried switching yet as it currently works again after a couple of tries. I have not seen this problem with the XZ. I am using a USB-C to USB-A cable as I don't have a spare USB-C port on my laptop, no idea if this is related but thought I share the info.
 
PhantomDeejay wrote :
Finally, you can try to switch (from the controller) between decks 1/3 and 2/4 and see if that fixes the issue for you.


defmd wrote :
I have not tried switching yet as it currently works again after a couple of tries.


I mean, press the deck change buttons on top of the jogs to switch layers back and forth.
In other words press the "3" button on the left side of the controller above the jog to switch XDJ-AZ to deck 3, and then press the "1" button to switch back to controlling deck 1
(Button Nr 39) https://www.virtualdj.com/manuals/hardware/alphatheta/xdjaz/layout/decks.html
 
PhantomDeejay wrote :
PhantomDeejay wrote :
Finally, you can try to switch (from the controller) between decks 1/3 and 2/4 and see if that fixes the issue for you.


defmd wrote :
I have not tried switching yet as it currently works again after a couple of tries.


I mean, press the deck change buttons on top of the jogs to switch layers back and forth.
In other words press the "3" button on the left side of the controller above the jog to switch XDJ-AZ to deck 3, and then press the "1" button to switch back to controlling deck 1
(Button Nr 39) https://www.virtualdj.com/manuals/hardware/alphatheta/xdjaz/layout/decks.html


I tried the following:
When the decks 1 or 2 were not responding I loaded a track into decks 3 and 4 and when switching back to deck 1 and 2 they did respond. That work around resolved it would be nice if there is a permanent solution
 
Another thing I just noticed on the sampler. The default samples like the airhorn they function differently. Normally you just trigger them but now I have to hold the sample button because if I release it cuts the sound
 
We were able to reproduce your issue with JOGS and PITCH slider.

The issue seems that occurs only after a fresh boot of the device, and only if you start VirtualDJ before switching any deck to PC control mode

Until we are able to provide a permanent solution, here are 2 possible work arounds:
1) After powering up XDJ-AZ please switch at least one deck to PC Control mode before starting VirtualDJ

2) If you forget step 1, then after VirtualDJ is up and running simply click on deck 3 and then deck 1 buttons on the left side, and deck 4 and then deck 2 buttons on the right.
You don't have to load the decks. Just click the buttons.

We are working to find a permanent solution ASAP.
Thank you!

PS: Your sampler issue is not relevant to XDJ-AZ.
Perhaps check your sampler settings like triger mode.
 
Glad that you are able to reproduce it. I will use the workaround for now. Since I am a VDJ and always spin with videofiles this might be more noticeable but the waveforms load much slower on the AZ then on the XZ. It really takes much longer before the waveforms are showing up on the display of the AZ.
 
I'm not sure there's anything that can be done about that.
XDJ-AZ uses higher resolution waveforms, so more data are sent on screen.
Perhaps you can try to change between the various waveform types (in settings) to see if some type of waveforms is lighter on your system.
 
The issue with JOGs and PITCH slider should be fixed on controllers update 2135 (silent update)
Start VirtualDJ, let it run for a minute or so and restart it.
Now the new controllers update should be used and the issue should be fixed.

PS: You need to use "factory default" mapper.
So, in case you made any changes on the factory mapper and you use a custom one, you need to revert to factory default.

Let me know if it's working fine for you now.

Thanks!
 
PhantomDeejay wrote :
The issue with JOGs and PITCH slider should be fixed on controllers update 2135 (silent update)
Start VirtualDJ, let it run for a minute or so and restart it.
Now the new controllers update should be used and the issue should be fixed.

PS: You need to use "factory default" mapper.
So, in case you made any changes on the factory mapper and you use a custom one, you need to revert to factory default.

Let me know if it's working fine for you now.

Thanks!


Tried it a couple of times and seems to work now. If there are any issues I will let you know. Thanks
 
Hello,
How do I update to version 2135?
I tried playing music for 1 minute and restarting VDJ, but I'm still on version 2128!
 
Are you connected to the internet and logged in ?
 
Yes
 
Can you tell me the complete build number you see on the botom of licenses tab ?
 
8528.2137
So this is the latest version?
 
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