VirtualDJ 7 and Legacy Products Knowledge Database
FAQ in other languages : 
Wiki HOME
VirtualDJ 7 (and other Legacy Products) - Technical Knowledge Database
FAQ (Frequently Asked Questions)
On this page, you will find answers to the most commonly asked technical questions in the forums and support about VirtualDJ 7 (and other Legacy Products)
For technical Questions about VirtualDJ 8 read the VirtualDJ 8 User Guide or visit the VirtualDJ 8 Knowledge Database
For questions about the Website, Accounts, Licenses, Upgrades etc visit the main FAQ Wiki page
Wiki HOME
FAQ (Frequently Asked Questions)
On this page, you will find answers to the most commonly asked technical questions in the forums and support about VirtualDJ 7 (and other Legacy Products)
For technical Questions about VirtualDJ 8 read the VirtualDJ 8 User Guide or visit the VirtualDJ 8 Knowledge Database
For questions about the Website, Accounts, Licenses, Upgrades etc visit the main FAQ Wiki page
VirtualDJ 7 Compatibility
What are the minimum or recommended system requirements to run VirtualDJ 7?
Does VirtualDJ 7 work on my Windows/Mac OSX Operating system?
Can I install VirtualDJ 7 on my Apple iPhone, iPad, iPod or Android?
Does VirtualDJ 7 work on Linux?
What hardware can I use with VirtualDJ 7?
Will VirtualDJ work with my mixer?
What is the difference between VirtualDJ and Numark Cue / Numark VirtualVinyl?
User manual
Trial version and Home FREE
Can I download VirtualDJ for free?
Can I use VirtualDJ Home FREE at my DJ gig or party?
How do I pre-listen with my headphones in Home FREE?
How do I download and install new skins, effects, samples, etc. for Home FREE?
My trial (demo) version is expired. How can I use it?
My trial has expired either immediately or before the 20 days were up
Purchase & Delivery
Licenses and Serials (Keycodes)
What is a serial number and how do I get one?
I have forgotten or have lost my serial number. How can I get it back?
I can't register my serial number in my profile. It tells me that the serial number is already registered
My computer was stolen or my account has been hacked. What should I do and can you issue me with a new serial number?
Can I share my Serial Number?
Can I sell my software and/or serial number?
I have purchased VirtualDJ second hand or a friend gave it to me. How do I transfer the serial number to my account?
I purchased VirtualDJ from eBay, Craigslist or another website and I am unable to register it
Backup
Browser
How do I add songs to my music library so that I can find them when searching?
I cannot see the artist name and/or song title in the VirtualDJ browser
The BPM, song length and key is not shown when browsing my songs
The BPM, comments, cue points, etc. for my songs are lost when I close VirtualDJ
How do I scan the new music that I have added for BPM without scanning my entire music collection
I have updated the tags of some of my files outside of VirtualDJ (E.g: Using iTunes), but my changes do not show in the browser
What do the different colors on the disc or circle icon to the left of each song mean?
How can I change the font size and color in VirtualDJ's browser?
Songs keep appearing in my virtual folders that shouldn't be there, e.g: There are rock songs in my R'n'B folder
What are virtual folders and how do I create them?
What are filter folders and how do I create them?
My iTunes folder does not appear in the browser or I cannot see my iTunes playlists
I am unable to sort my songs by file date. When I click on the FileDate column to sort, nothing happens. Why does this not work?
I get an error message saying that my database is corrupted
Loading songs
When I try to load a song on a deck, it will not work and the deck shows 'Error'
When I load a song on to a deck, only a small section of the song waveform is displayed. As I play the song, more of it is shown as the song progresses. How do I fix this?
My songs load very slowly
I experience high CPU usage when loading a song on a deck
I experience a delay or freeze when loading a song from an external hard drive
When loading and playing a song, the volume suddenly changes
The volume of the deck playing out live drops or cuts out when I load a song onto the other deck
The BPM of the song that I have loaded is wrong
The length of the song that I have loaded is wrong (It's much longer than it should be)
Every time I load a song, VirtualDJ keeps changing the pitch/BPM to match the other deck. I prefer to manually beat match my songs. How do I stop it doing this?
I am having problems loading and playing songs that I purchased on iTunes. VirtualDJ will not read these files. How can I solve this problem?
When I move or rename songs that are in a saved playlist, they will no-longer work from the playlist
Playing and Mixing Songs
What is BPM?
Why do I need to have the songs at the same BPM?
When I press SYNC, the two songs do not beat match perfectly with each other or they gradually drift out of sync.
My SYNC button isn't working. When I press it, nothing happens.
When I press PLAY, the song won't play at all. The jog wheel doesn't spin.
My songs keep trying to automatically synchronise to the other deck even though I don't press SYNC. How can I stop this?
The on-screen crossfader, volume sliders and EQ do not move when I move them on my external controller or mixer
Keylock/master tempo is not working. It will not turn on.
How do I delete cue points?
How do I change the speed/tempo of the song without changing its pitch?
How do I remove the vocals or instruments from a song?
How do I get the software to automatically mix from one deck to the other?
Sound
How do I listen to a song on one deck using headphones while the other is playing out live?
How do I pre-listen to songs with my headphones when using an external DJ audio mixer?
How do I select more than one deck to pre-listen to (PFL) at the same time?
I have VirtualDJ LE with a MIDI controller that has a built-in sound card. How do I output my sound through my computer speakers and headphone pre-listen via the controller's sound card?
The volume of the deck playing out live drops or cuts out when I load a song onto the other deck or press the PFL button
I am using the mono separated option and a Y-cable but it is not working correctly. The sound for my headphone pre-listening still comes out through my speakers.
My sound keeps skipping, stuttering or popping
I noticed a weird digital noise, hum or buzz coming through my speakers when music is not playing
I get distorted sound when I use two sound cards
When using keylock/master tempo, I hear noticeable audio glitches/artefacts in the sound as I increase/decrease the pitch. How do I resolve this?
I get the message "Error in ASIO Sound Driver" or "Errror in WDM Sound Driver"
I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working
I hear a rumbling or static noise when I move the sliders or knobs on my MIDI controller
What is the limiter option and how does it work?
Video
How do I output video or karaoke to a TV or projector?
How do I crossfade both the audio and video at the same time?
How do I use Sonique to display visual graphics when I am playing audio files?
My video effects and transitions don't work
My video files are not shown in the VirtualDJ browser
My video output runs slowly or is very choppy
My video stops working after a while or I get an error saying that there is not enough memory
Why can't I record video on my Apple Mac computer?
I have green and red stripes on the right half of my rendered video.
Microsoft Windows PC version
What tweaks can I make to my system to make it run VirtualDJ better?
I get the message "Error in ASIO Sound Driver" or "Errror in WDM Sound Driver"
I get the error message "d3d9.dll was not found", "d3d9_XX.dll was not found" (where XX is a number) or "d3dx9_33.dll is missing"
When I try to record my audio mix, I get the following message: Record Error, Can't open MP3 Encoder
When I try to record my video mix, I get the following message: Record Error, Video codec not found
I was told to open the registry in order to modify some hidden options. How can I do that?
On Windows 7, the process audiodg.exe is consuming 35-40% of the CPU
My computer keeps crashing or freezing
I get a Crashguard window pop-up with the options RECOVER or CLOSE. What does it mean?
VirtualDJ crashes when I click on the CONFIG button. How do I fix this?
How do I use my external hard drive on both Windows PC and Mac?
Apple Mac OS X version
Why do I get an error message saying that VirtualDJ is not supported on my architecture?
I get Protection Error %i when I launch the software
I've updated my VirtualDJ to the latest version, but it still tells me that there is a new version available when I run it
Why isn't the plugin (NAME) available for my Apple Mac computer?
I am unable to load or play WMA or WMV files on my Mac
I am unable to find the 'recurse' option in the browser of the Apple Mac version of VirtualDJ
I cannot find my Library/VirtualDJ folder (New installations of VirtualDJ v7.0.3 or above only.)
I am unable to map the function keys of my MacBook in VirtualDJ
The option to record video is not available. How can I record video on my Mac?
I am asked to enter the ATPR keychain password. What is this?
I was told to open the Plist file (Registry) in order to modify some hidden options. How can I do that?
How do I use my external hard drive on both Windows PC and Mac?
Is VirtualDJ compatible with Gatekeeper introduced in Mac OS X 10.8 Mountain Lion?
Skins
How do I download and install a new skin?
How do I change the skin in VirtualDJ LE or Console Edition?
How can I change the font size and color in VirtualDJ's browser?
I get an invalid skin error when I launch the software
Is there a matching skin available for my MIDI controller?
How do I delete a skin that I don't like or no-longer wish to use?
I get an error telling me that the skin I am trying to use is bigger than my screen
The skin I have installed has no CONFIG button. How do I go back to the original default skin?
Can i use any skin with any version?
Plugins (Sound effects, video effects/transitions, etc.)
How do I download and install effects, skins and other plugins?
When I download and try to install a plugin, my anti-virus software tells me that it is infected with a virus.
I get a message saying 'VirtualDJ Not Found' when I try to install a plugin.
Why isn't the plugin (NAME) available for my Apple Mac computer?
Brake, backspin, etc. trigger by themselves after I have previously used them in another song
I get the error message "d3d9.dll was not found", "d3d9_XX.dll was not found" (where XX is a number) or "d3dx9_33.dll is missing"
I get an error message about invalid XML when I try to use a plugin in VirtualDJ
How do I delete a plugin that I don't like or no-longer wish to use?
Keyboard shortcuts and mapping
How can I see the list of keyboard shortcuts?
How is the keyboard mapped by default?
How do I map a keyboard shortcut?
How do I change the mapping for a key?
MIDI controllers, HID controllers and mapping
What is MIDI?
What is HID?
Which is the best MIDI controller?
Is my MIDI controller supported by VirtualDJ 7?
Is there a matching skin available for my MIDI controller?
Can I use two or more MIDI controllers at the same time? (E.g: Two 2 deck controllers to control 4 decks.)
My MIDI controller is not being detected
My MIDI controller is not working correctly
My MIDI controller only works for 10 minutes
I purchased VirtualDJ Broadcaster or Basic and it will not work with my MIDI controller
The pitch slider, volume slider or gain knob does not work or sometimes fails to respond on my MIDI controller or mixer
My MIDI controller controls the wrong decks in VirtualDJ
Scratching does not work on one or both of my MIDI controller's jogwheels. It pitch bends instead
When I scratch backwards, I hear no sound. Scratching forwards works OK. How do I fix this?
I experience a short delay after scratching on my MIDI controller that doesn't have touch-sensitive jogwheels
I experience a short delay after performing a manual backspin or scratching on my MIDI controller that has touch-sensitive jogwheels
Improving the scratch response by adjusting the scratch latency in the registry
When I switch to CD or USB mode on my controller the sound in VirtualDJ stops working. How can I fix this?
When I record my mix, I can hear my headphone previewing in the recording
How do I map my MIDI controller?
How do I change the mapping for a button?
How do I install a custom mapper?
I have installed a custom mapper but it will not work for my controller
I am using Simple MIDI Wrapper but I cannot get the LEDs to work
My custom mapping is not saved when I close VirtualDJ
How do I reset my MIDI controller back to the default factory mappings?
How do I find the SysEx ID, VID/PID and/or drivername of my MIDI controller?
VDJ Remote
Timecode Vinyl/CD's
What is timecode?
What do I need to be able to use timecode?
How do I configure my timecode?
My timecode only works for 10 minutes
When using timecode vinyl, the BPM/pitch keeps going up and down. How do I fix this?
I only have one timecode deck. How do I toggle it between controlling the decks by pressing TAB?
When I press CUE on my CD player the song does not return back to the cue point
I hear a small snippet of audio when I start song playback
I am unable to control songs longer than 12 minutes using timecode
When I record my mix, I can hear my headphone previewing in the recording
ContentUnlimited, NetSearch and Premium Membership
What is ContentUnlimited/PremiumMembership?
How do I use ContentUnlimited?
Can I download plugins or use a controller if I subscribe to a plan or become a Premium Member?
Can I use ContentUnlimited with no Internet connection?
ContentUnlimited is not working and/or I get a stream unavailable error message
I am unable to play the full song
I am unable to stream or cache videos
Can I record my mix when using songs from ContentUnlimited?
Can I broadcast when using songs from ContentUnlimited?
When I save ContentUnlimited songs in a playlist, they just show as numbers the next time I use it
Do I need a public performance or music license if I am only playing songs from ContentUnlimited?
Can I keep ContentUnlimited songs permanently?
Where are cached ContentUnlimited songs stored?
Can I move my ContentUnlimited songs to another folder and/or drive?
How do I update or change my credit card or billing details for my ContentUnlimited subscription(s)?
How do I cancel my ContentUnlimited subscription(s) and stop my credit card from being billed?
Karaoke
How do I play karaoke files in VirtualDJ?
How to I display karaoke lyrics on a TV or projector?
What karaoke formats does VirtualDJ support?
Can I play karaoke in VirtualDJ directly from my original CDG discs?
I am unable to play my karaoke files or they do not show in the browser
My karaoke .ZIP files do not load or do not show in the browser
The karaoke plugin does not work. I get an error message when I click on it. How do I fix it?
On my Mac, my karaoke files disappear when I am browsing them