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Topic: Would someone from Tech Support please help me!

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I have a big video show tomorrow and 5 more this month. I really would like to get your product working. Please see my other posts and the email/ticket to tech support I sent 4 days ago that has not been answered.
 
发表时间 Sat 05 May 07 @ 1:32 am
What seems to be a problem? I don't use video, but to be able to help ya give us your specs of PC, what do U use, hardware etc.
 
I combed the forums here to find the best components for a VDJ computer and put together what I thought was a killer machine:

Intel Pentium D 940 3.20GHz Dual Core
2 G DDR2 533MHz Memory
XFX GeForce 7950 GT / 512MB GDDR3 / AGP 8x
EIDE Hardrive for Win XP SP2 and music
SATA Drive for Videos
Latest version of Direct X and all drivers.
All of my videos and DivX encoded and I am using the codec that came with VDJ.

Using TC CD in Pioneer 800s.

With all this - the video that is playing freezes when I drop a video into the second deck. CPU usage shoots way up to %100 and the other video skips for the 20-30 seconds it takes to load the new video. Really couldn't use my new machine at the last show because of these problems.

I didn't have these problems on an older slower machine with 1/4 the memory.

I emailed tech support 3 days ago but still haven't heard anything from them. I have read the forums for tweaks and fixes but haven't found many people agreeing to what works.

Any help would be greatly appreciated. Thanks.
 
thedjmiked wrote :
2 G DDR2 533MHz Memory
XFX GeForce 7950 GT / 512MB GDDR3 / AGP 8x
EIDE Hardrive for Win XP SP2 and music
SATA Drive for Videos

First, you should use faster 800Mhz DDR2 modules since the prices are going down.
Why AGP graphics? Sell this and mainboard to some gamer ;)
Combination of ATA and SATA drives can have some problems on Intel chipsets.
What is your motherboard? I suggest you to get 965 chipset for your CPU which is good and faster than the thing you have now.
Hope this helps.
 
DJ Alf - thanks for the advice. You are dead on about the drives causing problems. I was doing some experimentation and found that videos on the same IDE drive as the OS loaded and played normally while videos on the SATA drive caused all the problems.

I guess the question now is how to reconfigure the system (buying a new card, motherboard, etc is not feasible right now). Should I put everything OS, videos, music on the SATA drive and buy a 2nd SATA drive or should I put everything on the EIDE an put in another EIDE drive?

Thanks again for the help.
 
No problem ;)
Well, SATA is a better solution and you can use that IDE in some HDD case and use it via USB. Anyway, it is better to have OS on SATA because it is faster. The problem is that IDE standard is slowly going in history and there is no more support in chipset but in external chip controller which is causing problems on some motherboards when you have combination of SATA and IDE. I had that problem, good it is working for you! You can try to update your motherboard bios but may not help on some motherboard.
 
What about a RAID 0 config?
 
Sounds good as striping is the fastest mode of RAID (but there are more modes like 5, not used them) and 2 hdd's act like one so should be ok. I saw 2 WD 320Gb act like one, man that is fast. It is the good solution for speed.
Regards
 


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