sidneysides
Hi - just had a crash mid gig… could you take a look at the report please? Thanks!
发表时间 Sat 25 Nov 23 @ 1:19 am
Adion
Looks like video engine crashed, but not clear why
发表时间 Sat 25 Nov 23 @ 3:30 am
sidneysides
I think that’s the second time that’s happened in the last couple of months. Not sure what to do if there is no obvious reason. I think they were both distant versions as well.
发表时间 Sat 25 Nov 23 @ 3:58 am
Adion
Anything you remember from when it happened? (just loading a video/turning off video maybe,...?)
发表时间 Sat 25 Nov 23 @ 4:10 am
sidneysides
Both times recently it’s been in the middle of a video playing. Not doing anything else 😞
发表时间 Sat 25 Nov 23 @ 4:15 am
sidneysides
Is there anything I could try and change?
发表时间 Sat 25 Nov 23 @ 4:20 pm
sidneysides
@ADION I've just been trying to replicate the crash as I've been having trouble with my Soundswitch program causing VDJ to crash. Can you check on the crashes from today to see if they are reporting the same error with the video engine or whether it's something different? I'm thinking it will be different as I don't have videos playing, but just wanted to check whether Soundswitch is the root cause of my issue. Many thanks!
发表时间 Thu 30 Nov 23 @ 3:06 pm
Adion
No crash seems to have been logged today. Did VirtualDJ restart when it crashed?
发表时间 Thu 30 Nov 23 @ 3:13 pm
sidneysides
No it just shut down. It's an ongoing issue with Soundswitch - when you close the soundswitch program it CAN cause VDJ to shutdown. They say it was fixed a while ago but I guarantee it's not! And their Customer Service is awful!
Was just wondering if it was linked...
Off topic, but...
FYI My emails to them....
still have issues with SS and Virtual DJ. When I am using VDJ, I need to keep an active internet connection (WiFi or celluar) for the two softwares to remain in contact. If I disconnect my WiFi (or disconnect my phone when I'm using it as a hotspot), the link between SS and VDJ stops (Virtaul DJ highlighted name in SS goes grey). don't think it needs data form the connection as such, but just the connection to be there.
SOMETIMES, if I plug my phone back in or reconnect WiFi then the connection between the 2 will come back, but sometimes, I only get the highlighted name, not the blue dot (so effectively still not working.) . IThis then leads me to the other issue that SS supposedly fixed a while ago. If I shut down SS to attempt to reconnect, this causes VDJ to crash after a few seconds. SO basically if I lose my connection, there is no way to get it back again mid gig (although I shouldn't have to anyway)
If I use Serato, then I can connect / disconnect phone, wifi etc without any issue.
Please see my shared video here which shows the issue:
https://share.icloud.com/photos/094ZkY_RGaxJttuuxwykKx0VA
Despite lots of emails, no reply from SS since 7th November.....
Was just wondering if it was linked...
Off topic, but...
FYI My emails to them....
still have issues with SS and Virtual DJ. When I am using VDJ, I need to keep an active internet connection (WiFi or celluar) for the two softwares to remain in contact. If I disconnect my WiFi (or disconnect my phone when I'm using it as a hotspot), the link between SS and VDJ stops (Virtaul DJ highlighted name in SS goes grey). don't think it needs data form the connection as such, but just the connection to be there.
SOMETIMES, if I plug my phone back in or reconnect WiFi then the connection between the 2 will come back, but sometimes, I only get the highlighted name, not the blue dot (so effectively still not working.) . IThis then leads me to the other issue that SS supposedly fixed a while ago. If I shut down SS to attempt to reconnect, this causes VDJ to crash after a few seconds. SO basically if I lose my connection, there is no way to get it back again mid gig (although I shouldn't have to anyway)
If I use Serato, then I can connect / disconnect phone, wifi etc without any issue.
Please see my shared video here which shows the issue:
https://share.icloud.com/photos/094ZkY_RGaxJttuuxwykKx0VA
Despite lots of emails, no reply from SS since 7th November.....
发表时间 Thu 30 Nov 23 @ 3:16 pm
sidneysides
I'm guessing if it didn't restart then it was just a 'shutdown' of VDJ caused by Soundswitch. If so, then that's different to the original crash I had.
I've tried changing 2 settings going forward:
Increased video memory to 2000mb
Enabled hardware acceleration option WXGA or something? Althoughthis may be Windows only?
I'll see what happens!
I've tried changing 2 settings going forward:
Increased video memory to 2000mb
Enabled hardware acceleration option WXGA or something? Althoughthis may be Windows only?
I'll see what happens!
发表时间 Thu 30 Nov 23 @ 3:18 pm
dirkcroft
Hello, I have exactly the same problems and have been writing to VDJ and Soundswitch support for weeks. Is there already a solution?
sidneysides wrote :
No it just shut down. It's an ongoing issue with Soundswitch - when you close the soundswitch program it CAN cause VDJ to shutdown. They say it was fixed a while ago but I guarantee it's not! And their Customer Service is awful!
Was just wondering if it was linked...
Off topic, but...
FYI My emails to them....
still have issues with SS and Virtual DJ. When I am using VDJ, I need to keep an active internet connection (WiFi or celluar) for the two softwares to remain in contact. If I disconnect my WiFi (or disconnect my phone when I'm using it as a hotspot), the link between SS and VDJ stops (Virtaul DJ highlighted name in SS goes grey). don't think it needs data form the connection as such, but just the connection to be there.
SOMETIMES, if I plug my phone back in or reconnect WiFi then the connection between the 2 will come back, but sometimes, I only get the highlighted name, not the blue dot (so effectively still not working.) . IThis then leads me to the other issue that SS supposedly fixed a while ago. If I shut down SS to attempt to reconnect, this causes VDJ to crash after a few seconds. SO basically if I lose my connection, there is no way to get it back again mid gig (although I shouldn't have to anyway)
If I use Serato, then I can connect / disconnect phone, wifi etc without any issue.
Please see my shared video here which shows the issue:
https://share.icloud.com/photos/094ZkY_RGaxJttuuxwykKx0VA
Despite lots of emails, no reply from SS since 7th November.....
Was just wondering if it was linked...
Off topic, but...
FYI My emails to them....
still have issues with SS and Virtual DJ. When I am using VDJ, I need to keep an active internet connection (WiFi or celluar) for the two softwares to remain in contact. If I disconnect my WiFi (or disconnect my phone when I'm using it as a hotspot), the link between SS and VDJ stops (Virtaul DJ highlighted name in SS goes grey). don't think it needs data form the connection as such, but just the connection to be there.
SOMETIMES, if I plug my phone back in or reconnect WiFi then the connection between the 2 will come back, but sometimes, I only get the highlighted name, not the blue dot (so effectively still not working.) . IThis then leads me to the other issue that SS supposedly fixed a while ago. If I shut down SS to attempt to reconnect, this causes VDJ to crash after a few seconds. SO basically if I lose my connection, there is no way to get it back again mid gig (although I shouldn't have to anyway)
If I use Serato, then I can connect / disconnect phone, wifi etc without any issue.
Please see my shared video here which shows the issue:
https://share.icloud.com/photos/094ZkY_RGaxJttuuxwykKx0VA
Despite lots of emails, no reply from SS since 7th November.....
发表时间 Wed 14 Feb 24 @ 4:17 pm