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Forum: VirtualDJ Technical Support

话题: Sampler has now stopped recognising .mov video files.
I have been using video sample files extensively since 2022 and all have been working as expected
today after some research, I realised that .mov files are no longer being recognised.
I don't have many but the ones I do, just show up blank. When I go to the editor, the preview screen just shows video sample as a green screen and the transparency button doesn't respond.

I converted an .mov file to .mp4 and it worked with no issues.
 

发表时间 Tue 30 Apr 24 @ 6:10 pm
hello i have the same issue, after the last update, do you solve it?
 

发表时间 Sat 04 May 24 @ 9:52 am
working fine here with b8121 on a windows10 pc. just dropped .mov file to sample bank and it played. then told it to loop and no problem.


adjusted transparency with no issue either

 

发表时间 Sat 04 May 24 @ 11:37 am
Lost Dejavu wrote :
hello i have the same issue, after the last update, do you solve it?


No, I didn't solve it, I have had to revert all the .mov files to .mp4's
 

发表时间 Sat 04 May 24 @ 5:27 pm
wildcountryclub wrote :
working fine here with b8121 on a windows10 pc. just dropped .mov file to sample bank and it played. then told it to loop and no problem.
adjusted transparency with no issue either


Ah nice ! You say your on a windows machine, I'm on a Mac and it's a M1 silicone Mac. That's probably why.
Thanks for posting, helping us to narrow down the issue.
 

发表时间 Sat 04 May 24 @ 5:30 pm